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After Hours Support
"
*
" indicates required fields
1
Customer Info
2
Responder Info
3
Incident Information
4
Authorization
Martin Systems Branch
*
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Green Bay
Madison
Milwaukee
CUSTOMER INFORMATION
Customer Name
*
Contact Name (If Business)
Account Number
Address
*
Street Address
City
State / Province / Region
ZIP / Postal Code
Premise Number
*
Call Back Number
*
RESPONDER INFORMATION
Martin Responder *
*
Response Type
*
After Hours & Emergency Tech - Phone Call
Emergency Tech - Dispatch
VCP - Phone Call
VCP - Dispatch
Start Date
MM slash DD slash YYYY
Start Time
Hours
:
Minutes
AM
PM
AM/PM
Arrival Time
Hours
:
Minutes
AM
PM
AM/PM
Completed Time
Hours
:
Minutes
AM
PM
AM/PM
Completed Date
MM slash DD slash YYYY
INCIDENT INFORMATION
Type Incident
*
Access Control
Audio/Video
Alarm System
Burglary - Actual
Burglary - False Alarm - Human Error
Burglary - False Alarm - Unknown
CCTV
Environmental
Fire
Home Automation
Low Battery
Power Failure
Other
Zone(s) Effected
Attempted/Successful Entry
Authorities Dispatched
Building Secure Upon Arrival
Entered The Building
Reset Alarm
Bypassed Zone(s)
Contacted Owner Or Representative(s)
Incident Details (Customer's Needs)
Resolution
*
Unable to reach customer after multiple attempts
Handled call completely over the phone, no follow-up needed
Dispatched emergency technician
Dispatched key response officer
Office needs to follow-up with information
Office needs to follow-up with scheduling appointment
Other
Technician Contacted
Service Needed
Technician
*
Select
Abrien Coleman
Alec Matter
Andrew Johnson
Anna Mae Schweitzer
Ben Lerner
Blake Robertson
Brett Nommensen
Brian Van Thiel
Christen Austad
Cole Rickert
Craig Berkan
David Fetter
David Main
Edwin Arroyo
Jackie Rodriguez
Jaden Chacon
Jeffrey Mayer
Jeffrey Stigler
Jermaine Erwin
Joe Borowski
Joe Gallegos
Manny Arias
Marshall Xiong
Matt Ausprung
Maxwell Grebetz
Nate Dineen
Nick Luick
Not Listed
Pete Dineen
Reid Hartman
Richard Wise
Robert Steffen
Sonia Cleary
T-Dogg
Theodore Maasch
Tim Coyne
TJ Hunt
Trent Taylor
Zac McLees
Technician
*
Select
Amanda Weise
Andrew Wauters
Arthur Ruffin
Austin Manecke
Brad Ohnesorge
Breanna Krueger
Brett Welborn
Bryan Vanbeek
Carter Davenport
Chris Marto
Christopher Wallace
Collin Steele
Dallas Johnson
David Martinez
Derek Gastorf
Dylan Kitzinger
Dylan McGuire
Eric Olson
Evan Harley
Fred York
Jacob Jansen
Jacob Koehler
Jacob Smith
Jake Neitzel
Jason Karnz
Joe Hilbert
Jonathan Martinez
Jordan Yang
Josh Griffin
Josh Pantzlaff
Joyce Byron
Kaden Bonikowske
Kevin Thoman
Kolin Olsen
Koty Francois
Luke Oberstadt
Michael Martin
Michael Pekol
Nick Van Dera
Nicole Smith
Patrick Maxam
Paul Atkinson
Rey Robinson
Ross Peebles
Sam Kerscher
Sean kramer
Sonia Cleary
Troy Worm
Warren Mittelstadt
Zach Smith
Resolution Details (How Did You Help The Customer)
*
Service Condition
*
Already Scheduled
Need To Schedule
Need To Schedule ASAP
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Additional Comments (For Internal Use Only)
------- ------- ------- -------
I have reviewed & confirm that all of the information above is complete & accurate.
*
Reviewed & Confirmed
AUTHORIZATION
My Name
*
18.188.80.46 05/19/2025
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